Service Department

                 Service Issues or Problems? We need to know, we want to assist you



508 357 8989 OR Robf@ALLSTARAUTO.COM


Mon  8am   5pm

Tues 8am   5pm

Wed  8am   5pm

Thurs 8am  5pm

Fri    8am    5pm

Sat Closed

Sun Closed

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WHAT TO DO IF YOU HAVE A BREAKDOWN   :Have your deductible Ready $100.00***

1. If your vehicle overheats STOP IMMEDIATELY!!!!!!!!!!!


2. Take immediate action to prevent further damage to Your Vehicle. ,

3. Take Your Vehicle, or if unable to drive, call Emergency Roadside Assistance at 1"866-280.0916 to have it towed to the nearest licensed

repair facility. .4. Before beginning any repair work on Your Vehicle, Call Your Administrator at AVP:

PARAMOUNT SECURITY PLUS•m Coverage plan includes:Air conditioning/heating components: Compressor, compressor clutch assembly, condenser, condenser fan and motor, evaporator,. expansion valve, heater control valve, heater core, orifice, pressure regulator assembly, receiver dryer/accumulator, temperature control programmer and module. Brake components:Brake booster, compensating valve, disc brake calipers, hydraulic lines and fittings, hydro boost and accumulator, proportioning valve,master cylinder, proportioning valve, wheelcylinders. Cooling system components: Engine fan, engine fan clutch, radiator. Electrical components: Alternator, alternator voltage regulator, automatic temperature control module, blower motor, blower fan and motor, convertible top motor, cruise control actuator/servo, cruise control, vacuum motor, distributor, electric fuel pump, engine cooling fan motor; engine cooling fan temperature sensor or switch, horn, ignition coils, manually operated switches, power antenna motor, power door lock actuator, power mirror motor, power seat motors, power window motor, retractable headlamp motor, starter drive, starter motor, starter relay, starter solenoid, sunroof motor, windshield washer pump, wiper motor. Electronic components: Cruise control computer, electronic ignition module and pick-up, electronically controlled transmission/transfer case computer and sensors, electronically modulated suspension computer, compressor and sensors, engine control computer and sensors. Fuel system components: Diesel fuel injection pump, fuel injectors, fuel pressure regulator. Steering components (including four wheel steering): All internally lubricated components within the steering gear box, rack and pinion, and pump including: valves, gears, and bearings.Steering gear box, rack and pinion, and pump housing, but only H damaged as a direct result of a Breakdown of a Covered steering component. In addition, the following external steering parts: Center link, idler arm, pitman arm, steering knuckles, tie rod ends, tie rod adjusting sleeves. Suspension components (front and rear): Bushings, control arm shafts, king pins, links, lower ball joints, radius arms, spindle, spindle support, springs,stabilizer bars,steering knuckle, torsion bars,upper ball joints, upper and lower.control arms, and wheel bearings.Plus all items included with STANDARD SECURITY AVP"" Coverage.


STANDARD SECURITY CO VERAGE plan includes: Axle assembly components (fr ont and rear whell drive): All internally lubricated components within the drive axle housing including:bearings, carrier assembly, gears, thrust washers,shafts, and spacers. Drive axle housing, but only if damaged as a direct result of a Breakdown of a Covered drive axle assembly component. In addition, the following external drive axle parts: axle shafts, center support bearing and mount, constant velocity joints and boots, drive shaft, universal joints and flex discs, viscous coupling. Engine components: All internally lubricated components including: camshaft, camshaft bearings, connecting rods, connecting rod bearings, crankshaft, crankshaft bearings, freeze plugs, lifters, mechanical fuel pump, oil pump; oil pump gears, oil pump shaft, pistons, piston rings, push rods, rocker arms, rocker arm shafts, rocker arm pivots, timing chain, timing gears, timing chain guides, valves, valve lash adjuSters, valve· seats, valve springs, valve guides, variable valve timing parts, and wrist pins. Rotary engine components including apex seal, bearings, eccentric shaft, and rotor, Cylinder head, engine block, or rotor housing, but only if damaged as a direct result of a Breakdown of a Covered engine component. In addition, the following external engine parts; cam/valve covers, crankshaft pulley, engine mounts, engine oil reservoir, engine oil reservoir pump, equipment drive shaft, exhaust manifolds, flex plate, flywheel, harmonic balancer, intake manifold, intercooler, oil pan, pulleys, ring gear, timing cover, timing belt, timing belt tensioner, timing gears, thermostat, vacuum pump, water pump. Transmission (automatic) components:All internally lubricated components including:bands,bearings, carrier, drums, gears, governor,hubs, pump, pump housing, servos, shafts, valve body. Transmission case, only .if damaged as a direct result of a Breakdown of a Covered transmission component. In addition, the following external transmission parts: torque converter, transmission mounts, vacuum modulator. Transmission (manual} and transfer case components: All internally lubricated components including:bearings, gears, hubs, shafts, shHt rails, shift forks, synchronizers.Transmission and transfer case, but only if damaged as a direct result of a Breakdown of a Covered transmission or transfer case component. In addition, the following external transmission and transfer case parts: transmission mounts. Seals and gaskets are only covered when required for a covered repair. (Minor loss of fluid and seepage is considered normal and is not a covered repair).


AVPsmcontracts will not pay anything for- a Breakdown:1.due to or contributed to by rust, corrosion, foreign objects and/or contamination of fuels, flu�­ ids,refrigerants, or lubricants;2.due to freezing or overheating, due to any cause, including as a result of overheating due to water pump failure; 3.due to misuse, abuse, or negligence including but not limited to Breakdowns that occur when not driving on legally marked roadways; 4. due to the lack of normal maintenance required by the manufacturer's maintenance schedule; 5.due to or caused by improper servicing or repairs; 6. due to the failure to maintain proper levels of oil, coolant, lubricants, or fluids due to any cause;7. due to cracked cylinder heads and/or cracked engine blocks unless caused by the .failure of an internal lubricatedpart; 8.due to alterations, installations, or modifications that have been made to Your Vehicle that do not meet the manufacturer's original specifications; or the use of Your Vehicle in a manner not recommended by the manufacturer; this includes but is not limited to, any custom or add-on part, all frame or suspension modifications, lift kits, oversized/undersized tires, emissions and/or exhaust systems modifications, or engine modifications; 9. caused by collision, fire, theft, freezing, vandalism, riot, explosion, lightning, earthquake, windstorm, hail, water, flood, falling objects, acts of God, or environmental damage; 10. covered by a Warranty or by any other manufacturer's or repairer's guarantee; 11. due to pulling a

trailer or another vehicle unless Your Vehicle is equipped as recommended by the vehicle's manufacturer and the tq.wedtrailer or vehicle meets the man�­

ufacturer's limitations and specifications;12.if Your Vehicle is used for a taxi, limousine, or shuttle;used for livery,hire, rental,delivery service, postal s.erv�­ ice, police, fire, ambulance, security, or emergency service;snow removal, commercial towing,. hauling, racing oyother competition, principally for off-road use;13. if Your Vehicle is used for commercial or business use by more than one driver on a regular basis; 141. repair or replacement made without prior approval from AVP•m; 15. caused by a non-Covered part; 16. if the odometer of Your Vehicle has ceased to operate, been altered, disconnected, or replaced, and the Odometer Mileage in any way does not accurately reflect the actual mileage of Your Vehicle;17. that.has been determined to have exist�­ ed prior to the purchase date of the Contract; or if the Breakdown does not occur during or is not reported to AVP•m. within. the term of the Contract; - repairs to or replacement of: 18. any Covered part if a Breakdown has not occurred or if the wear on that part has not exceeded the tolerances allowed by the manufacturer but which a repair facility recommends or requires be repaired in connection with a Covered Breakdown; this includes any expense due to engineering upgrades; 19. piston rings and intake or exhaust valves which have not sustained a Breakdown but requiring removal of carbon deposits or other material by grinding and/or refacing of the valves or seats and cleaning and/or replacement ofthe pistons and piston rings to restore engine compression or reduce oil consumption; 20. any emission control devices solely to meet emissions standards required by Slate and/or Federal law; 21. additional damage to Covered parts as a result of the failure to protect Your Vehicle from further damage when a Breakdown has occurred; 22. incidental or consequential loss or damage that is the result of a Covered Breakdown; this includes but is not limited to any liability whatsoever for eco�­ nomic loss, damage or injury to persons or property resulting from a Breakdown; further, Coverage is similarly limited for the loss of use, time, profit, inconvenience,lodging,food,or any other incidentalor consequentialloss, except as specifically provided for by Travel and Lodging Coverage;This exclu�­ sion may not apply insome states which di ll<:>w the exclusion of incidental or consequential damages. 23. Breakdownsthatoccur and/or repairs made

outside of the United States of America and Canada; 24. storage charges, freight ordelivery charges for parts, shop supplies, or hazardous waste dis�­

posal; 25. repair of water and air leaks, squeaks and rattles, wind noise, or alignment of body parts, bumpers, and glass.